Uploaded image for project: 'Opsgenie'
  1. Opsgenie
  2. OPSGENIE-881

As an admin, I expect to have the flexibility to auto-close the Opsgenie Alert after an associated JSM/JSW Issue is created

    XMLWordPrintable

Details

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      User Problem

      In the current design, the new framework JSW/JSM integration will ignore the issue_created event sent right after the issue creation from the Opsgenie alert.

      It would be great to have the flexibility to disable this as there is a scenario where Opsgenie is taken as an alert dispatching platform and the admin would like to auto-close the alert after it is pushed to create a JSW/JSM issue successfully.

      Suggested Solutions

      Please consider offering flexibility on the new framework JSM/JSW integrations to be able to auto-close Opsgenie alerts after they are pushed to create JSM/JSW issues.

      Current Workarounds

      Switch back to use the legacy JSW/JSM integration with hosting an OEC to trigger a custom script to accomplish this.

      Attachments

        Activity

          People

            Unassigned Unassigned
            dlee4@atlassian.com Darryl Lee
            Votes:
            14 Vote for this issue
            Watchers:
            2 Start watching this issue

            Dates

              Created:
              Updated: