Uploaded image for project: 'Opsgenie'
  1. Opsgenie
  2. OPSGENIE-766

As an admin, I would like the option to enable recording of an incoming call

XMLWordPrintable

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      User Problem

      There currently isn't a way to record incoming calls for quality assurance or audit purposes. 

      Suggested Solutions

      Add an option on the incoming call integration to enable recording calls

      Current Workarounds

      N/A

            [OPSGENIE-766] As an admin, I would like the option to enable recording of an incoming call

            Aaron Stroman added a comment -

            With a direct twilio integration there is no obvious to enable the recording since Opsgenie is getting the request from Twilio directly. All Opsgenie needs to do is add a toggle to enable recordings and when selected send back the recording options in the response to the Twilio incoming call

            Aaron Stroman added a comment - With a direct twilio integration there is no obvious to enable the recording since Opsgenie is getting the request from Twilio directly. All Opsgenie needs to do is add a toggle to enable recordings and when selected send back the recording options in the response to the Twilio incoming call

            Mariana Monasterios added a comment -

            For our client is a must to have call recording, so it would be helpful for Opsgenie to have the call recording feature soon.

            Mariana Monasterios added a comment - For our client is a must to have call recording, so it would be helpful for Opsgenie to have the call recording feature soon.

            Jimmy Tracey added a comment -

            PLEASEEEEEEE!!!!!!!

            Jimmy Tracey added a comment - PLEASEEEEEEE!!!!!!!

              Unassigned Unassigned
              3e671b83a70d Celestina Macareno
              Votes:
              31 Vote for this issue
              Watchers:
              22 Start watching this issue

                Created:
                Updated: