Issue Summary

The Opsgenie to JSM integration is not auto closing tickets when an Opsgenie alert is closed.

Steps to Reproduce

1. Create a JSM integration that utilized the If alert is closed in Opsgenie set request status to Done in Jira service Management Cloud alert update.
2. Create a new JSM request in the integration that has a linked alert
3. Close the alert, the JSM request is not updated to a Done status automatically

Expected Results

The Opsgenie Alert is closed when using "set request status to Done" in the alert updates, and the JSM ticket is set to a Done Status Category.

Actual Results

The Opsgenie Alert is closed when using "set request status to Done" in the alert updates, but the JSM ticket is not set to a Done Status Category.

Workaround

No workarounds available at this time

Picture of the Alert Update