User Problem

Notification policies can delay/suppress notifications to users, but cannot delay/suppress notifications being sent to outbound integrations like Slack, MS teams, Jira, JSM, etc.

Suggested Solutions

Ability to delay Slack / MS Teams notifications (or any outbound integration) through a Notification Policy. This would meet several use cases such as removing notifications for chat integrations, delay/suppress creation of Jira/JSM issues during certain days and times, etc.

Current Workarounds

Under the New Policies, add a team Alert Policy to the team receiving these alerts. Configure the policy to remove / strip the responders from the alert:

It might even be advantageous for this Alert Policy to add a tag for reporting purposes as well:

This removes the Responder team from the alert - which avoids notifications from being sent to the responders, and outgoing integrations. It also leaves the Owner team on the alert:

Keeping the Owner team on the alert allows for this team's Notification Policies to apply to alert - which can also delay / suppress notifications, or auto-close alerts:

Helpful Links

• New Policies
• Team Policies