Incident timeline API does not show the Service name/Responders in the entry when a Service/Responder is added to the incident

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      Issue Summary

      Incident timeline API does not show the service name/Responder Name in the entries when a service/Responder is added to the incident.

      Steps to Reproduce

      1. Create an incident.
      2. Add a Service/Responder to the incident from the UI
      3. The Service/Responder name is displayed as expected in the incident timeline (UI)
      4. However, the service/Responder name is not displayed in the entires when an API call is made to get the incident timeline entries.

      Also,
      If there are any Slack messages added to the Timeline, the message is displayed on the Timeline, but the API response does not display the actual message.

      Expected Results

      The incident timeline API should return the service/responder name for the type 
      IncidentImpactedServiceAdded and ** 
      IncidentImpactedServiceRemoved, and the Slack Message added.

      Actual Results

      {
         "id":"IncidentImpactedServiceRemoved_a747ff70-efab-5c04-8854-a4295aa7a84e",
         "group":"incident",
         "type":"IncidentImpactedServiceRemoved",
         "eventTime":"2022-07-26T09:24:28.4Z",
         "hidden":false,
         "actor":{
            "name":"SJA User1",
            "type":"user"
         },
         "title":{
            "type":"plain_text",
            "content":"Impacted service removed"
         }
      }

      Workaround

      Some details can be fetched using multiple request such as

      Currently, there is no known workaround for name of the service added

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            Assignee:
            Unassigned
            Reporter:
            Ashish Shetty J (Inactive)
            Votes:
            8 Vote for this issue
            Watchers:
            3 Start watching this issue

              Created:
              Updated: