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  1. Opsgenie
  2. OPSGENIE-715

Simultaneously ring multiple users with incoming call integration

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      User Problem

      Using the incoming call integration, if there are multiple users on-call at the same time, only one user will receive the call at random. The behavior that is wanted is to ring all users on-call and whoever picks up first would get the call/ticket.

      Suggested Solutions

      Allow a toggable option for ringing all users scheduled on-call

      Current Workarounds

      N/A

            [OPSGENIE-715] Simultaneously ring multiple users with incoming call integration

            Dylan made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Dylan made changes -
            Labels New: cll-tf3202505

            Dylan added a comment -
            Atlassian Update - May 13, 2025

            Hi everyone,

            Thank you for bringing this Suggestion to our attention. As explained in our new feature policy, there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritise and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order.

            Unfortunately, as a result of inactivity for an extended period of time, this Suggestion didn’t make it to the roadmap and we are closing it.

            While this issue has been closed, our Product Managers continue to look at requests on jira.atlassian.com as they develop their roadmap, including closed ones. If you’re interested in what’s planned or coming soon, check out our Cloud Roadmap.

            In addition, if you feel like this Suggestion is still important to your team please let us know by commenting on this ticket.

            Thank you again for providing valuable feedback to our team, we appreciate your engagement and partnership in helping improve our products - Atlassian Cloud Product Management

            Dylan added a comment - Atlassian Update - May 13, 2025 Hi everyone, Thank you for bringing this Suggestion to our attention. As explained in our new feature policy , there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritise and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order. Unfortunately, as a result of inactivity for an extended period of time, this Suggestion didn’t make it to the roadmap and we are closing it. While this issue has been closed, our Product Managers continue to look at requests on jira.atlassian.com as they develop their roadmap, including closed ones. If you’re interested in what’s planned or coming soon, check out our Cloud Roadmap . In addition, if you feel like this Suggestion is still important to your team please let us know by commenting on this ticket. Thank you again for providing valuable feedback to our team, we appreciate your engagement and partnership in helping improve our products - Atlassian Cloud Product Management
            SET Analytics Bot made changes -
            Support reference count New: 9

            Chris Ward added a comment -

            I assumed this was included functionality. Please make this a priority. Without it, I've got a very complex setup because I have to use my phone system hunt groups to dial multiple people and then OpsGenie for escalation. If I could dial my whole team, then I could really simplify the process, making it less complex to maintain and, more importantly, less confusing for my support staff.

            Chris Ward added a comment - I assumed this was included functionality. Please make this a priority. Without it, I've got a very complex setup because I have to use my phone system hunt groups to dial multiple people and then OpsGenie for escalation. If I could dial my whole team, then I could really simplify the process, making it less complex to maintain and, more importantly, less confusing for my support staff.

            Shukuko Ushiroda added a comment -

            bump - please can we get an update for this feature?

            Shukuko Ushiroda added a comment - bump - please can we get an update for this feature?

            Rob Willenberg added a comment -

            This should absolutely be implemented. There's a definite need for calling multiple phones.

            Rob Willenberg added a comment - This should absolutely be implemented. There's a definite need for calling multiple phones.

            Shukuko Ushiroda added a comment -

            I also would like to see this implemented. It's been a feature request since 2016! https://twitter.com/Opsgenie/status/697865693245485060

            Shukuko Ushiroda added a comment - I also would like to see this implemented. It's been a feature request since 2016! https://twitter.com/Opsgenie/status/697865693245485060

            Aaron Stroman added a comment -

            I would consider this a base level functionality. There is so much more we could do with live call routing if this feature was in place.

            Aaron Stroman added a comment - I would consider this a base level functionality. There is so much more we could do with live call routing if this feature was in place.
            Celestina Macareno created issue -

              Unassigned Unassigned
              3e671b83a70d Celestina Macareno
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              8 Vote for this issue
              Watchers:
              11 Start watching this issue

                Created:
                Updated:
                Resolved: