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  1. Opsgenie
  2. OPSGENIE-715

Simultaneously ring multiple users with incoming call integration

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      User Problem

      Using the incoming call integration, if there are multiple users on-call at the same time, only one user will receive the call at random. The behavior that is wanted is to ring all users on-call and whoever picks up first would get the call/ticket.

      Suggested Solutions

      Allow a toggable option for ringing all users scheduled on-call

      Current Workarounds

      N/A

            [OPSGENIE-715] Simultaneously ring multiple users with incoming call integration

            Chris Ward added a comment -

            I assumed this was included functionality. Please make this a priority. Without it, I've got a very complex setup because I have to use my phone system hunt groups to dial multiple people and then OpsGenie for escalation. If I could dial my whole team, then I could really simplify the process, making it less complex to maintain and, more importantly, less confusing for my support staff.

            Chris Ward added a comment - I assumed this was included functionality. Please make this a priority. Without it, I've got a very complex setup because I have to use my phone system hunt groups to dial multiple people and then OpsGenie for escalation. If I could dial my whole team, then I could really simplify the process, making it less complex to maintain and, more importantly, less confusing for my support staff.

            Shukuko Ushiroda added a comment -

            bump - please can we get an update for this feature?

            Shukuko Ushiroda added a comment - bump - please can we get an update for this feature?

            Rob Willenberg added a comment -

            This should absolutely be implemented. There's a definite need for calling multiple phones.

            Rob Willenberg added a comment - This should absolutely be implemented. There's a definite need for calling multiple phones.

            Shukuko Ushiroda added a comment -

            I also would like to see this implemented. It's been a feature request since 2016! https://twitter.com/Opsgenie/status/697865693245485060

            Shukuko Ushiroda added a comment - I also would like to see this implemented. It's been a feature request since 2016! https://twitter.com/Opsgenie/status/697865693245485060

            Aaron Stroman added a comment -

            I would consider this a base level functionality. There is so much more we could do with live call routing if this feature was in place.

            Aaron Stroman added a comment - I would consider this a base level functionality. There is so much more we could do with live call routing if this feature was in place.

              Unassigned Unassigned
              3e671b83a70d Celestina Macareno
              Votes:
              8 Vote for this issue
              Watchers:
              10 Start watching this issue

                Created:
                Updated: