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  1. Opsgenie
  2. OPSGENIE-65

Allow for incident alerts to go to one master channel

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    Description

      Currently, incident alerts are posted to separate Slack channels (one slack channel per incident)

      Users would also like to have a general incident (ex: #general-incidents) channel in slack. Ideally this incident slack integration would include:

      • Incident opened alert sent to #general-incidents when an incident is created
      • Any timeline updates which occur during an incident to be posted within incident specific channel
      • Incident resolved alert sent to #general-incidents when the incident gets resolved
      • Also we don't want any alerts at all being sent to #general-incidents as these are incident specific details which should be kept separate and are spammy

      Users have also requested the following to be considered:

      A slack channel for incidents would provide a quick visual search for those outside of opsgenie. Other features to consider in this idea:

      • A priority threshold - Ex: if users only want P1 and P2 events posted to this master channel.
      • Color identification - Ex: Use red, yellow and blue borders for different priority levels
      • Responders - push the incident to a master channel without a responder alert as an intermediary.

       

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              cf86d1e56d98 Juhi Duseja
              3e671b83a70d Celestina Macareno
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                Created:
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