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  1. Opsgenie
  2. OPSGENIE-627

Add visibility to alert for other teams

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      User Problem

      As a user, I would like to be able to view other alerts, even if I'm not set as a responder. 
      There can be a responders team - DevOps, but we'd like to have the possibility to add a support team as a viewer, so they can track the progress of the alert and see its details.

      Suggested Solutions

      Add a possibility to add other teams as viewers, which is not requiring Admin or Owner role or being responders. 

      Current Workarounds

      To add all subteams under one big team or create custom roles with the possibility to see all alerts. 

            [OPSGENIE-627] Add visibility to alert for other teams

            Jennifer Leitch added a comment -

            We have a request to be able to set "See All Alerts" in the mobile app, similar to the toggle for the web app in OpsGenie. Currently in the mobile app, only those alerts sent to the team I belong to are viewable, even if "All" is selected. 

            The use case is that it can be helpful to see if other teams have a similar alert that was sent sometimes, and to see who has acked it to be able to reach out and work together if needed.

            Jennifer Leitch added a comment - We have a request to be able to set "See All Alerts" in the mobile app, similar to the toggle for the web app in OpsGenie. Currently in the mobile app, only those alerts sent to the team I belong to are viewable, even if "All" is selected.  The use case is that it can be helpful to see if other teams have a similar alert that was sent sometimes, and to see who has acked it to be able to reach out and work together if needed.

              5c2ef97b0ebd Deeksha
              eguzun@atlassian.com Egor
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              4 Vote for this issue
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              6 Start watching this issue

                Created:
                Updated: