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  1. Opsgenie
  2. OPSGENIE-613

Google Chat Integration

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Requesting that an integration for, or support for, Google Chat be introduced in Opsgenie. This would allow for functionality similar to what Slack currently has, and allow customers to broaden their options for chat-based alert interaction. Creating a Bot for use with Google Chat would be a good approach

            [OPSGENIE-613] Google Chat Integration

            SET Analytics Bot made changes -
            Support reference count Original: 7 New: 8

            Fabio Rodrigues Jorge added a comment -

            End of sales and support for Opsgenie

            Atlassian will discontinue new sales of Opsgenie on June 4, 2025 and end support for Opsgenie on April 5, 2027. Read the full announcement and learn about next-generation incident response options via Jira Service Management and Compass.

             

            https://www.atlassian.com/blog/announcements/evolution-of-it-operations
            https://support.atlassian.com/opsgenie/

            Fabio Rodrigues Jorge added a comment - End of sales and support for Opsgenie Atlassian will discontinue new sales of Opsgenie on June 4, 2025 and end support for Opsgenie on April 5, 2027.  Read the full announcement  and learn about next-generation incident response options via Jira Service Management and Compass.   https://www.atlassian.com/blog/announcements/evolution-of-it-operations https://support.atlassian.com/opsgenie/

            Mark Hankins added a comment -

            +1 from me too.

            Mark Hankins added a comment - +1 from me too.
            SET Analytics Bot made changes -
            Support reference count New: 7
            Himanshi Gaba made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 999541 ]

            Peter Lasky added a comment -

            Hey all, I have been waiting for this feature as long as I can remember however I may have come up with a stop gap at least.

            If you are managing OpsGenie and have access to Jira (there is a fee version), setup a project in Jira, doesn't matter the name. Go to the apps and sign up for the OpsGenie integration and the Google Chat integration, both are free. Then setup the Jira integration within Opsgenie connecting your queue/team to the Jira project you created. There are some basic workflow options to configure but it's fairly simple stuff. Now in Google Chat setup the Jira bot in a chat space and configure it to monitor the Jira project for activity.

            I've done this and again it's not great but now I get notifications from OpsGenie in Google Chat. You can get status, and updates fairly simply and if you use threading it's all organized. This is using the Google Chat Cards feature and it would be fantastic if you could manipulate status or use the assignee features between the integrations but that doesn't appear to work. 

             

            Hopefully someone else will benefit from this in some way. Thanks

            Peter Lasky added a comment - Hey all, I have been waiting for this feature as long as I can remember however I may have come up with a stop gap at least. If you are managing OpsGenie and have access to Jira (there is a fee version), setup a project in Jira, doesn't matter the name. Go to the apps and sign up for the OpsGenie integration and the Google Chat integration, both are free. Then setup the Jira integration within Opsgenie connecting your queue/team to the Jira project you created. There are some basic workflow options to configure but it's fairly simple stuff. Now in Google Chat setup the Jira bot in a chat space and configure it to monitor the Jira project for activity. I've done this and again it's not great but now I get notifications from OpsGenie in Google Chat. You can get status, and updates fairly simply and if you use threading it's all organized. This is using the Google Chat Cards feature and it would be fantastic if you could manipulate status or use the assignee features between the integrations but that doesn't appear to work.    Hopefully someone else will benefit from this in some way. Thanks

            Sudhir Singh added a comment -

            +1 We need it urgently

            Sudhir Singh added a comment - +1 We need it urgently

            Christian Mondl added a comment -

            +1

            Christian Mondl added a comment - +1
            Himanshi Gaba made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 967190 ]

            Leonardo Assis added a comment -

            +1 here

            Leonardo Assis added a comment - +1 here

              ac923919ac6b Himanshi Gaba
              snaik@atlassian.com Shivam Naik (Inactive)
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                Created:
                Updated: