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  1. Opsgenie
  2. OPSGENIE-613

Google Chat Integration

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Requesting that an integration for, or support for, Google Chat be introduced in Opsgenie. This would allow for functionality similar to what Slack currently has, and allow customers to broaden their options for chat-based alert interaction. Creating a Bot for use with Google Chat would be a good approach

            [OPSGENIE-613] Google Chat Integration

            Peter Lasky added a comment -

            Hey all, I have been waiting for this feature as long as I can remember however I may have come up with a stop gap at least.

            If you are managing OpsGenie and have access to Jira (there is a fee version), setup a project in Jira, doesn't matter the name. Go to the apps and sign up for the OpsGenie integration and the Google Chat integration, both are free. Then setup the Jira integration within Opsgenie connecting your queue/team to the Jira project you created. There are some basic workflow options to configure but it's fairly simple stuff. Now in Google Chat setup the Jira bot in a chat space and configure it to monitor the Jira project for activity.

            I've done this and again it's not great but now I get notifications from OpsGenie in Google Chat. You can get status, and updates fairly simply and if you use threading it's all organized. This is using the Google Chat Cards feature and it would be fantastic if you could manipulate status or use the assignee features between the integrations but that doesn't appear to work. 

             

            Hopefully someone else will benefit from this in some way. Thanks

            Peter Lasky added a comment - Hey all, I have been waiting for this feature as long as I can remember however I may have come up with a stop gap at least. If you are managing OpsGenie and have access to Jira (there is a fee version), setup a project in Jira, doesn't matter the name. Go to the apps and sign up for the OpsGenie integration and the Google Chat integration, both are free. Then setup the Jira integration within Opsgenie connecting your queue/team to the Jira project you created. There are some basic workflow options to configure but it's fairly simple stuff. Now in Google Chat setup the Jira bot in a chat space and configure it to monitor the Jira project for activity. I've done this and again it's not great but now I get notifications from OpsGenie in Google Chat. You can get status, and updates fairly simply and if you use threading it's all organized. This is using the Google Chat Cards feature and it would be fantastic if you could manipulate status or use the assignee features between the integrations but that doesn't appear to work.    Hopefully someone else will benefit from this in some way. Thanks

            Sudhir Singh added a comment -

            +1 We need it urgently

            Sudhir Singh added a comment - +1 We need it urgently

            Christian Mondl added a comment -

            +1

            Christian Mondl added a comment - +1

            Leonardo Assis added a comment -

            +1 here

            Leonardo Assis added a comment - +1 here

            Patrick - Canary Apps added a comment -

            My team recently started building this as we have extensive experience with developing for Google Chat and the Atlassian ecosystem (we built the Google Chat for Jira app)

            If you're open to using a third-party integration and are excited about this coming or have any questions, feel free to sign up for updates here: https://forms.gle/Zy4GaZLUFZ7EGG6Y7

            Patrick - Canary Apps added a comment - My team recently started building this as we have extensive experience with developing for Google Chat and the Atlassian ecosystem (we built the Google Chat for Jira app) If you're open to using a third-party integration and are excited about this coming or have any questions, feel free to sign up for updates here: https://forms.gle/Zy4GaZLUFZ7EGG6Y7

            Trish Jin added a comment -

            +1

            Easier for people to notify/loop in team's oncall without knowing looking up the oncall person

            Trish Jin added a comment - +1 Easier for people to notify/loop in team's oncall without knowing looking up the oncall person

            bhamdan added a comment -

            PagerDuty has had this functionality since Feb 2023.  I don't know that I can wait for OpsGenie anymore on this.  Been years.
            https://workspace.google.com/marketplace/app/pagerduty_for_google_chat/757739757815

            bhamdan added a comment - PagerDuty has had this functionality since Feb 2023.  I don't know that I can wait for OpsGenie anymore on this.  Been years. https://workspace.google.com/marketplace/app/pagerduty_for_google_chat/757739757815

            Sigitas Jasinskas added a comment - - edited

            +1 

             

            some time ago I have used pagerduty + Slack and it worked like a charm. 

            Similar or even better functionality would be really appreciated.

             

            Sigitas Jasinskas added a comment - - edited +1    some time ago I have used pagerduty + Slack and it worked like a charm.  Similar or even better functionality would be really appreciated.  

            Daryll Bumanlag added a comment -

            +1

            Daryll Bumanlag added a comment - +1

            damien.thiesson added a comment -

            +1 vote from me.

            damien.thiesson added a comment - +1 vote from me.

              ac923919ac6b Himanshi Gaba
              snaik@atlassian.com Shivam Naik (Inactive)
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              218 Vote for this issue
              Watchers:
              106 Start watching this issue

                Created:
                Updated: