Uploaded image for project: 'Opsgenie'
  1. Opsgenie
  2. OPSGENIE-545

Include the new priority in Zendesk comment when OG priority is updated

    XMLWordPrintable

Details

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      User Problem

      Opsgenie can add a comment in Zendesk when the priority is changed, but the new priority isn't included, so there isn't a lot that you can do with the information.

      Suggested Solutions

      Add the new priority in the comment.

      Current Workarounds

      Create a custom integration with OEC/webhook to do this.

      Attachments

        Activity

          People

            Unassigned Unassigned
            bkiely@atlassian.com Brennan Kiely
            Votes:
            2 Vote for this issue
            Watchers:
            3 Start watching this issue

            Dates

              Created:
              Updated: