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  1. Opsgenie
  2. OPSGENIE-467

Opsgenie Alerts created from Emailed Requests in JSM display in Wiki Markup

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      Issue Summary

      When creating an Alert from a Jira Service Management Emailed Request it displays in Wiki Markup format instead of in HTML

      Steps to Reproduce

      1. Create an emailed request in your JSM Project to create an Opsgenie Alert
      2. View the Opsgenie Alert, it will show Wiki Markup instead of HTML format

      Expected Results

      The Opsgenie Alert displays in HTML format instead of Wiki Markup

      Actual Results


       

      Workaround

      Use the email integration in Opsgenie instead: https://support.atlassian.com/opsgenie/docs/integrate-your-email-with-opsgenie/ 

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            [OPSGENIE-467] Opsgenie Alerts created from Emailed Requests in JSM display in Wiki Markup

            Mikel Stous added a comment -

            Christian,

            Seeing you're sending an email from JSM to OpsGenie for an alert, I saw this while researching my issue. 

            May be useful to your situation.

            [Convert wiki markup to HTML or plain text in Jira automation | Cloud automation Cloud | Atlassian Support|https://support.atlassian.com/cloud-automation/docs/convert-wiki-markup-to-html-or-plain-text-in-jira-automation/]

            Mikel Stous added a comment - Christian, Seeing you're sending an email from JSM to OpsGenie for an alert, I saw this while researching my issue.  May be useful to your situation. [Convert wiki markup to HTML or plain text in Jira automation | Cloud automation Cloud | Atlassian Support|https://support.atlassian.com/cloud-automation/docs/convert-wiki-markup-to-html-or-plain-text-in-jira-automation/]

            Mikel Stous added a comment - - edited

            The inverse is true as well going from OpsGenie to JSM using the JSM integration. 

            Correctly formatted OpsGenie Alerts with HTML tags are shown as text within Jira to prevent cross-site scripting attacks.  There should be an option to strip HTML tags, or have an option to replace with markdown.

            This functionality seems to be a basic requirement.

            Mikel Stous added a comment - - edited The inverse is true as well going from OpsGenie to JSM using the JSM integration.  Correctly formatted OpsGenie Alerts with HTML tags are shown as text within Jira to prevent cross-site scripting attacks.  There should be an option to strip HTML tags, or have an option to replace with markdown. This functionality seems to be a basic requirement.

              05150d3d7d6f Halit Şimşek
              68fd6ffad335 Christian Beaulieu (Inactive)
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                Created:
                Updated: