Uploaded image for project: 'Opsgenie'
  1. Opsgenie
  2. OPSGENIE-428

Integration - Alert priority from PRTG isn't numeric by default when sent to Opsgenie which isn't acceptable

    XMLWordPrintable

Details

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      User Goal

      By default, the Alert Priority format on the PRTG side is using the asterisk, e.g. *** means P3, which isn't acceptable by Opsgenie so the created alerts on the Opsgenie side are always on P3.

      The only way on the Opsgenie side to around this is either the Advanced Integration Settings or the Alert Policies which are only available on the Standard or Enterprise plan.

      It would be great to change the default integration settings on the Opsgenie side to differentiate the alert priority in the asterisk format to have a better experience out-of-the-box.

      Known Solutions

      Change the default settings on the PRTG integration to recognize the priority format in asterisk format.

      Possible Workarounds

      On the Standard and Enterprise plan, leverage the Advanced Integration Settings or Alert Policy to achieve the auto-matching.

      Attachments

        Activity

          People

            Unassigned Unassigned
            dlee4@atlassian.com Darryl Lee
            Votes:
            12 Vote for this issue
            Watchers:
            10 Start watching this issue

            Dates

              Created:
              Updated: