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  1. Opsgenie
  2. OPSGENIE-276

Allow Custom Roles for Escalation Policies

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      Summary 

      Currently, the Escalation Rules allow configuring conditions as:
      1. Notify admin(s) of team
      2. Notify user(s) of team
      which is to notify team members in an escalation policy according to their role, however, there is no option to configure such an escalation rule for a Custom Role defined in Opsgenie. Allowing custom roles to be included in the escalation policy drop-down options would be helpful. This would allow for multiple layers of escalation within a given team.

      Workaround

      Ability to select custom roles as an Escalation rule condition for Escalation policies as below:

      Notify "Custom_Role_Name" of Team

            [OPSGENIE-276] Allow Custom Roles for Escalation Policies

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              5c2ef97b0ebd Deeksha
              68fd6ffad335 Christian Beaulieu (Inactive)
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                Created:
                Updated: