As a customer I would to the Auto-attendant to create a priority when customers dial in

XMLWordPrintable

    • 2

      User Problems

      Customer would like to set priorities based on the where calls coming in from the Incoming call integration are routed.

      For example:
      Press 1 for Priority 1 related issues -> Forwards call to Team A and adds P1 to the alert.
      Press 2 for Priority 2 related issues -> Forwards call to Team B and adds P2 to the alert. 

      Suggested Solution

      Customer has suggested to let the auto-attendant allow customers identify the Priority, which is passed to the incoming call alert. 

      Current Workaround

      None.

              Assignee:
              Unassigned
              Reporter:
              Talar Pavlovic
              Votes:
              3 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated: