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  1. Opsgenie
  2. OPSGENIE-2588

Opsgenie Mobile App: On-Call Display Issue After Partial Override in Multi-Rotation Schedules

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      Issue Summary

      While the Opsgenie mobile app does show upcoming on-calls for each rotation, the current on-call display can be misleading when partial overrides are in place.

      Currently, in the Opsgenie Mobile application, when multiple on-call rotations are set up to cover different time periods and a partial override is applied to a user in any rotation, the "Who is on-call" section shows the on-call user from the next rotation, which may lead to confusion for users trying to determine current coverage when there are partial overrides.

      Steps to Reproduce

      1. Configure multiple rotations in Opsgenie to cover different time periods (For example:

      configure two rotations in Opsgenie:

        • Rotation 1: Monday 06:00 to Friday 18:00
        • Rotation 2: Friday 18:00 to Monday 06:00 (weekend coverage).

       

        • Add a partial override to one of the rotations, covering only a portion of its scheduled period (add a partial override to Rotation 2 (e.g., Friday 18:00 to Saturday 18:00).)
        • View the on-call schedule in the Opsgenie Mobile application.

      Expected Results

      The "Who is on-call" section should accurately display the on-call user for the remaining period of the rotation after a partial override concludes.

      Actual Results

      After the override ends, the app displays the on-call user from the next rotation, rather than the current on-call user for the rest of the affected rotation.

      Workaround

      Currently there is no known workaround for this behaviour. A workaround will be added here when available

              Unassigned Unassigned
              67e282f65767 Varad Wagh
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                Created:
                Updated: