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Type:
Bug
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Resolution: Fixed
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Priority:
Low
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Component/s: Settings - Central Notification Templates
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None
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1
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Severity 3 - Minor
Issue Summary
Opsgenie is removing extra spaces from within a CNT's condition, resulting in the CNT not being used, even though the alert matches the condition
Steps to Reproduce
- Create a CNT with a condition
- Description contains "severity<SPACE>=<SPACE><SPACE>page"
- Create an alert whose description contains the same string
Expected Results
We expect the Alert to call the CNT and follow its rules to notify applicable users.
Actual Results
Opsgenie interprets the rule as
Description contains "severity<SPACE>=<SPACE>page"
Removing one Space from the condition results in the Alert not calling the CNT
Workaround
Ensure only single spaces are present in the Condition logic