Opsgenie is removing extra spaces from within a CNT's condition

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    • Severity 3 - Minor

      Issue Summary

      Opsgenie is removing extra spaces from within a CNT's condition, resulting in the CNT not being used, even though the alert matches the condition 

      Steps to Reproduce

      1. Create a CNT with a condition
        1. Description contains "severity<SPACE>=<SPACE><SPACE>page"
      2. Create an alert whose description contains the same string 

      Expected Results

      We expect the Alert to call the CNT and follow its rules to notify applicable users. 

      Actual Results

      Opsgenie interprets the rule as 

      Description contains "severity<SPACE>=<SPACE>page" 

      Removing one Space from the condition results in the Alert not calling the CNT

      Workaround

      Ensure only single spaces are present in the Condition logic 

            Assignee:
            Ibrahim Dolapci
            Reporter:
            Abhay Sarraf
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              Created:
              Updated:
              Resolved: