When sending any action to Solarwinds NPM (Observability) via OEC, status code 404 is returned.

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    • Severity 3 - Minor

      Issue Summary

      When sending any action to Solarwinds NPM (Observability) via OEC, status code 404 is returned. 

      Steps to Reproduce

      1. Deploy/configure our Solarwinds OEC package 
      2. trigger an alert in Solarwinds
      3. Then attempt to add a note, acknowledge or close the corresponding alert in Opsgenie.

      Expected Results

      The action should influence the alert in Solarwinds (it should either add a note, acknowledge or close depending on what action was sent)

      Actual Results

      No action is executed on the alert in Solarwinds

      status 404 is returned in the log

      Workaround

      Solarwinds[ documentation|https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-solarwinds-port-requirements.htm] and THWAK forum suggest that the REST API port number was changed from port 17778 to port 17774

      Changing the port number in line 7 of config.json from port 17778 to port 17774 and then restarting the Opsgenie Edge Connector service will resolve the issue.

            Assignee:
            Unassigned
            Reporter:
            Allen Barnard (Inactive)
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              Created:
              Updated: