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Bug
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Resolution: Unresolved
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Medium
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None
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Severity 3 - Minor
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Issue Summary
When sending any action to Solarwinds NPM (Observability) via OEC, status code 404 is returned.
Steps to Reproduce
- Deploy/configure our Solarwinds OEC package
- trigger an alert in Solarwinds
- Then attempt to add a note, acknowledge or close the corresponding alert in Opsgenie.
Expected Results
The action should influence the alert in Solarwinds (it should either add a note, acknowledge or close depending on what action was sent)
Actual Results
No action is executed on the alert in Solarwinds
status 404 is returned in the log
Workaround
Solarwinds[ documentation|https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-solarwinds-port-requirements.htm] and THWAK forum suggest that the REST API port number was changed from port 17778 to port 17774
Changing the port number in line 7 of config.json from port 17778 to port 17774 and then restarting the Opsgenie Edge Connector service will resolve the issue.