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  1. Opsgenie
  2. OPSGENIE-2501

Unable to fully remove user with SCIM sync enabled on Guard

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      Issue Summary

      The customer is unable to fully remove an Opsgenie user when SCIM sync is used to disable an Atlassian account

      Steps to Reproduce

      1. Enable SCIM sync with Atlassian Guard
      2. Deactivate a user that has been added in Opsgenie previously under a schedule/team
      3. Attempt fully deleting the Opsenie user in Settings >> Users and it will act like it works
      4. Refresh the page and notice the user is still there in suspended state

      Expected Results

      Opsgenie should reach out to Atlassian to confirm its a fully deactivated user and allow deletion

      Actual Results

      The Opsgenie user is not deleted

      Workaround

      The group needs to be removed in the IDP and there needs to be another SCIM sync to fully remove the user once the user has been removed from Opsgenie team/schedules

            [OPSGENIE-2501] Unable to fully remove user with SCIM sync enabled on Guard

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              Unassigned Unassigned
              cdegidio@atlassian.com Chris DeGidio
              Affected customers:
              0 This affects my team
              Watchers:
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                Created:
                Updated: