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  1. Opsgenie
  2. OPSGENIE-2438

Jira Mobile App doesn't render hyperlinks in the Description field

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      Issue Summary

      Jira Mobile App doesn't render hyperlinks in the Description field.

      Steps to Reproduce

      1. Open an Alert and add an link to the description in the Jira Mobile App Alert section
      2. The link is not rendered and is not clickable or can be copied.

      Expected Results

      The link is clickable and can be copied.

      Actual Results

      The link is not rendered and is not clickable or can be copied.

      Workaround

      Copy the link manually from the description in a browser to open its content.

        1. image-2024-12-18-11-18-14-857.png
          image-2024-12-18-11-18-14-857.png
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            [OPSGENIE-2438] Jira Mobile App doesn't render hyperlinks in the Description field

            Harshita Khemani added a comment -

            I apologize for any confusion. The issue is being addressed in version 221 for iOS and version 160 for Android. These updates are currently being rolled out.

            Harshita Khemani added a comment - I apologize for any confusion. The issue is being addressed in version 221 for iOS and version 160 for Android. These updates are currently being rolled out.

            david.cribbs@jackson.com added a comment -

            Just tested this morning and hyperlinks are still not active for me in the Jira Mobile App on iOS v18.2.1 and Jira Mobile v220.1.0.270. Does it need to roll out to our subscription?

            david.cribbs@jackson.com added a comment - Just tested this morning and hyperlinks are still not active for me in the Jira Mobile App on iOS v18.2.1 and Jira Mobile v220.1.0.270. Does it need to roll out to our subscription?

            Taha added a comment -

            As 9db28b41a0a6  mentioned in the comments the issue has been resolved in both iOS version 220 and Android version 160, and these updates are now available in production.
            I'm closing this ticket now. Please let us know if you think the issue persists.

            Taha added a comment - As 9db28b41a0a6   mentioned in the comments the issue has been resolved in both iOS version 220 and Android version 160, and these updates are now available in production. I'm closing this ticket now. Please let us know if you think the issue persists.

            Harshita Khemani added a comment - - edited

            Hello,

            We are pleased to inform you that the issue has been resolved in both iOS version 220 and Android version 160, and these updates will be available in production with the latest release

            Thank you for your patience.

            Harshita Khemani added a comment - - edited Hello, We are pleased to inform you that the issue has been resolved in both iOS version 220 and Android version 160, and these updates will be available in production with the latest release Thank you for your patience.

            david.cribbs@jackson.com added a comment -

            Hoping this gets addressed quickly, the whole point of the Jira mobile app for our organization is quickly alerting on-call resources and in many cases sending a link to a Teams bridge chat they need to join.

            david.cribbs@jackson.com added a comment - Hoping this gets addressed quickly, the whole point of the Jira mobile app for our organization is quickly alerting on-call resources and in many cases sending a link to a Teams bridge chat they need to join.

              9db28b41a0a6 Harshita Khemani
              671ebca7909b Roger B.
              Affected customers:
              2 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: