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  1. Opsgenie
  2. OPSGENIE-2324

MTTA and MTTR Reporting Based on Business Hours

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      Issue Summary

      Currently, MTTA and MTTR metrics in Opsgenie and JSM are calculated using a 24-hour clock, including all hours of the day.

       

      Proposed Feature:

      • Allow users to configure their business hours (e.g., 9 AM to 5 PM).
      • Create a report or API query that calculates MTTA and MTTR based solely on incidents during these hours.

      Benefits:

      • Gives a clearer view of operational efficiency during business hours.
      • Helps organizations assess performance that directly impacts productivity.

      Steps to Reproduce

      MTTA/MTTR report

      Expected Results

      Currently, MTTA and MTTR metrics in Opsgenie and JSM are calculated using a 24-hour clock, including all hours of the day.

      Workaround

      no workaround

              Unassigned Unassigned
              13c55fdaeda8 Rafael Meira (Inactive)
              Votes:
              8 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated: