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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Teams - On-call - Schedules
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None
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2
User Problem
Currently, when there are changes made to the Opsgenie schedule, users may not be informed that their shifts or on-call dates have changed. This leads to confusion and missed alerts as users may not realize their on-call responsibilities have been updated.
Suggested Solutions
When there is any modification in the on-call schedule, such as changes to the shift times or dates, Opsgenie should automatically trigger a notification (via email, push notification, or SMS) to the affected users, informing them of the updates to their shifts.
Current Workarounds
N/A