User Problem

Currently, for a user to be completed deleted from the Opsgenie UI, they need to first be removed from all schedules, escalation and teams they are a part of. 

This can be critical when offboarding a user who has left the company - the extra steps could cause a security risk  for the company 

Customers would like a "Force Delete Option". 

Suggested Solution

FORCE DELETE USER: An option to be able to remove an Inactive/Suspended user without any restrictions irrespective of user account state. 

• • E.g. Replace that user with "DELETED USER" in any schedules and share list of schedules that need updating with Admins + Team Admins 

FORCE REPLACE: Allow an Owner/Admin to (in one click) replace User A with User B in all schedules/rotations/teams. For example, if user A is leaving the organisation and want another user B to be placed in all A's schedules and rotations. 

Workaround

The API can be used to create custom scripts to complete some of these tasks, but the request to enable this functionality in the UI.