Customers would like to have the ability to create SLA's for alerts based on time to acknowledge and time to resolve. Furthermore, it would be valuable if these SLA's could be configured based on the priority of the alerts and the day of the week. 

Example:

Alert P1:
MTTA: 15 min SLA (24 hours a day)
MTTR: ​​4 hour SLA (24 hours a day)

Alert P2:
MTTA: 45 min SLA (If Monday to Friday from 09:00 to 18:00)
MTTR: ​​6 hour SLA (If Monday to Friday from 09:00 to 18:00)

Alert P3:
MTTA: 60 min SLA (If Monday to Friday from 09:00 to 18:00)
MTTR: ​​12 hour SLA (If Monday to Friday from 09:00 to 18:00)