-
Type:
Bug
-
Resolution: Not a bug
-
Priority:
Low
-
Component/s: Integrations - 3rd-party - Slack
-
None
-
1
-
Severity 2 - Major
Issue Summary
Customer is seeing this error message while trying to execute the /genie command on their Slack channel:
"Slack - /genie failed with the error "dispatch_failed""
Slack commands were working perfectly fine before hand
Steps to Reproduce
- Go to their Opsgenie and delete every Slack integration.
- Navigate to Settings & administration > Manage apps on their Slack workspace.
- Click into each of Opsgenie apps that have connected with this Slack workspace.
- In each of them, navigate to Configuration and click to Revoke each authorizations, and finally, click to Remove App to completely remove this app.
- Afterwards, go back to the page you see on Step 3 and ensure there is no Opsgenie app on there.
- Go back to Opsgenie to add a new Slack integration with "Execute Commands" enabled and test the result.
Expected Results
The /genie command should work on that Slack workspace.
Actual Results
"Slack - /genie failed with the error "dispatch_failed""
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available