User Problem

Users are encountering an issue where the alert messages sent via SMS are being truncated. This is problematic because the complete information in the alert message is not conveyed through the SMS notification. The truncation occurs even though the full message is available through the OpsGenie link. The current alert message being truncated is formatted as: “3+Alerts for - result.name::result.value”. Users need a way to ensure that the full alert message is delivered in the SMS notification without being cut off.

Suggested Solutions

A possible solution is to modify the SMS notification system to allow for longer messages, or to break the message into multiple SMS if it exceeds a certain character limit. Additionally, providing a configuration option within OpsGenie that allows users to customize the length of the SMS alert message could help in ensuring that critical information is not truncated.

Current Workarounds

N/A