As an admin I would like to avoid creating two responder alerts when Affected service Owner team and On-call engineer is added.

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      User Problem

      When an Affected service is added and an assignee is added. It creates two responder alerts.

      If the assignee is same as the On-call engineer in the owner team, send data to create only one Responder alert to avoid duplication.

      Suggested Solutions

      Check the on-call user in the service's owner team and Assignee of the ticket to check if both of them are same. 

      Current Workarounds

      Auto close the alert in Opsgenie end. 

            Assignee:
            Unassigned
            Reporter:
            Agaci Avinas
            Votes:
            1 Vote for this issue
            Watchers:
            2 Start watching this issue

              Created:
              Updated: