Summary

Wildcards can only be used after characters and will only match from the start of character sequences. Character sequences need to be separated by a space for the wildcard to try and match to each sequence of characters.

Suggestion

Ability to use two wildcards to pull out specific characters within a string through querying in the Alerts tab. For example if two alert messages contain "xxxx-gggdddd" or "1234ggg-5678" - a query like:

message: * ggg * 

returns both in the results. 

Workaround

None really - since the wildcard's functionality currently only allows for "being used after characters and will only match from the start of character sequences" - multiple queries have to be used. With the examples listed above, a query like below would need to be used:

message: xxxx-ggg* OR message: 1234-ggg*
------------
Alternatively to the Alerts tab, the Alert Analytics report can pull alerts when they contain a certain string: https://support.atlassian.com/opsgenie/docs/how-are-global-reports-calculated/#Alert-Reports