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Bug
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Resolution: Unresolved
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Low
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None
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1
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Severity 3 - Minor
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Issue Summary
If we add more than one Microsoft TeamsV2 integration under one Opsgenie Team and enable the Execute command option, connect it to a channel under a Team in Microsoft the Commands are not executed.
Steps to Reproduce
- Create a Team in Opsgenie
- Add an MS Teamsv2 integration(enable execute commands) and connect it to a channel under a Team in MS.
- Create an alert in Opsgenie and try to execute commands on these alerts from the Teams Channel.
- Add another MS Teamsv2 integration(enable execute commands) and connect it to another channel under a Team in MS.
- Create an alert in Opsgenie and try to execute commands on these alerts from the Teams Channel.
- We see that the commands are sent but no actions are taken on the alert.
Opsgenie Side
- OG_team_A
- OG_MSintegration_A,
- OG_MSintegration_B,
Microsoft Teams Side
- MsTeams_team_X
- channel_A
setup command for OG_integration_A - channel_B
setup command for OG_integration_B (setup successful but commands are not executed)
- channel_A
Expected Results
Actions are taken on the Alert.
Actual Results
Actions are not taken on the alert.
Workaround
Use the following setup:
Opsgenie Side
- OG_team_A
- OG_MSintegration_A,
- OG_MSintegration_B,
Microsoft Teams Side
-
- MsTeams_team_X
- channel_A
- setup command for OG_integration_A
- channel_A
- MsTeams_team_Y
- channel_B
- setup command for OG_integration_B
- channel_B
- MsTeams_team_X
[OPSGENIE-2143] Execute Command option does not work on Microsoft Teams integration
Description |
Original:
h3. Issue Summary
If we add more than one Microsoft TeamsV2 integration under one Opsgenie Team and enable the *Execute command* option, connect it to a channel under a Team in Microsoft the Commands are not executed. h3. Steps to Reproduce # Create a Team in Opsgenie # Add an MS Teamsv2 integration(enable execute commands) and connect it to a channel under a Team in MS. # Create an alert in Opsgenie and try to execute commands on these alerts from the Teams Channel. # Add another MS Teamsv2 integration(enable execute commands) and connect it to another channel under a Team in MS. # Create an alert in Opsgenie and try to execute commands on these alerts from the Teams Channel. # We see that the commands are sent but no actions are taken on the alert. *Opsgenie Side* * OG_team_A ** OG_MSintegration_A, ** OG_MSintegration_B, *Microsoft Teams Side* * MsTeams_team_X ** channel_A setup command for OG_integration_A ** channel_B setup command for OG_integration_B (setup successful but commands are not executed) h3. Expected Results Actions are taken on the Alert. h3. Actual Results Actions are not taken on the alert. h3. Workaround Use the following setup: *Opsgenie Side* * OG_team_A ** OG_integration_A, * OG_team_B ** OG_integration_B, *Microsoft Teams Side* * MsTeams_team_X ** channel_A setup command for OG_integration_A ** channel_B setup command for OG_integration_B *OR* *Opsgenie Side* * OG_team_A ** OG_MSintegration_A, ** OG_MSintegration_B, *Microsoft Teams Side* ** MsTeams_team_X *** channel_A **** setup command for OG_integration_A ** MsTeams_team_Y *** channel_B **** setup command for OG_integration_B |
New:
h3. Issue Summary
If we add more than one Microsoft TeamsV2 integration under one Opsgenie Team and enable the *Execute command* option, connect it to a channel under a Team in Microsoft the Commands are not executed. h3. Steps to Reproduce # Create a Team in Opsgenie # Add an MS Teamsv2 integration(enable execute commands) and connect it to a channel under a Team in MS. # Create an alert in Opsgenie and try to execute commands on these alerts from the Teams Channel. # Add another MS Teamsv2 integration(enable execute commands) and connect it to another channel under a Team in MS. # Create an alert in Opsgenie and try to execute commands on these alerts from the Teams Channel. # We see that the commands are sent but no actions are taken on the alert. *Opsgenie Side* * OG_team_A ** OG_MSintegration_A, ** OG_MSintegration_B, *Microsoft Teams Side* * MsTeams_team_X ** channel_A setup command for OG_integration_A ** channel_B setup command for OG_integration_B (setup successful but commands are not executed) h3. Expected Results Actions are taken on the Alert. h3. Actual Results Actions are not taken on the alert. h3. Workaround Use the following setup: *Opsgenie Side* * OG_team_A ** OG_MSintegration_A, ** OG_MSintegration_B, *Microsoft Teams Side* ** MsTeams_team_X *** channel_A **** setup command for OG_integration_A ** MsTeams_team_Y *** channel_B **** setup command for OG_integration_B |
Status | Original: Gathering Impact [ 12072 ] | New: Long Term Backlog [ 12073 ] |
Status | Original: Needs Triage [ 10030 ] | New: Gathering Impact [ 12072 ] |
Support reference count | New: 1 |