Uploaded image for project: 'Opsgenie'
  1. Opsgenie
  2. OPSGENIE-2127

Need the {{ImpactedServices}} variable in the Email Template to be updated to display friendly Service Names

XMLWordPrintable

    • 1

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Issue Summary

      Currently the ImpactedServices variable used in the Incident configuration Email Template results in unformatted URL in stakeholder email.  The URL links to the Impacted Service's status and unless the stakeholder clicks on the link in the email received, the stakeholder would never know what the impacted service is.

      Any attempt to embed the link will show the raw html tags in the stakeholder email.

      If the incident has more than one Impacted Service, the impacted serviceId# will show in the a their respective URLs in the stakeholder email.

      Suggested Solution

      We would like to see the Names of the impacted services with embedded links to their respective service status

      Workaround

      Currently there is no known workaround for this behavior.

              Unassigned Unassigned
              wwung@atlassian.com Wei Wung (Inactive)
              Votes:
              4 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated: