User Problem

Users currently face two key issues with Opsgenie's voice notifications. Firstly, the IVR menu is not customizable, which limits flexibility in handling alerts, such as modifying action assignments or adding new actions. Secondly, the automated voice notifications speak too quickly, making it difficult for users to understand the message, particularly during high-pressure incidents.

Suggested Solutions

Customizable IVR Menu: Allow users to configure the IVR menu for Opsgenie voice notifications. This could include modifying action assignments for button presses, adding new actions, and enabling any button to acknowledge alerts. A user-friendly interface for customizing the IVR and updating documentation for ease of use would be beneficial.

Voice Speed Control: Provide controls to adjust the speed and cadence of the automated voice used in phone notifications. This feature would allow users to slow down the message for better comprehension, improving user experience and ensuring critical information is communicated effectively.

Current Workarounds

N/A