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  1. Opsgenie
  2. OPSGENIE-1992

Email integration size limit inconsistent to that stated in the documentation

      Issue Summary

      The email integration documentation states that the total email size limit is now set to 16 MB. However, the limit seems to be still set to 2MB.

      Steps to Reproduce

      1. Create email integration
      2. Send an email with an attachment with a size greater than 2MB
      3. Email bounces back with the following info: 

       

      The response from the remote server was:
      552 5.3.4 Message size exceeds fixed limit 

      Expected Results

      As per the documentation, the size limit has been increased to 16MB, which means emails less than 16MB should not get rejected for size limit.

      Actual Results

      An email with an attachment greater than 2MB is bounced back with the following info:

      The response from the remote server was:
      552 5.3.4 Message size exceeds fixed limit 

      Workaround

      The Email attachments have be be less than 2MB for it to not be rejected.

            [OPSGENIE-1992] Email integration size limit inconsistent to that stated in the documentation

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              1b9b24195ec1 Zekihan Azman
              ad7c4ffcfed3 Sean Suwal
              Affected customers:
              1 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: