Routing Rule API causing error 504 when trying to create a Routing Rule

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    • Type: Bug
    • Resolution: Fixed
    • Priority: Low
    • Component/s: Teams - API
    • None
    • 3
    • Severity 3 - Minor

      Issue Summary

      A few customers are reporting that they get the error 504: The upstream server is timing out when trying to create Routing Rules.

      Steps to Reproduce

      Unable to reproduce it so it is intermittent, however, the issue occurs when using the Create Team Routing Rule API.

      Expected Results

      The Routing rule is created.

      Actual Results

      The below exception is thrown in the response:

      'message': 'The upstream server is timing out', 'took': 30.002

      Workaround

      The current workaround seems that the Routing Rule is created via the GUI.

            Assignee:
            Unassigned
            Reporter:
            Zeeshan (Inactive)
            Votes:
            1 Vote for this issue
            Watchers:
            7 Start watching this issue

              Created:
              Updated:
              Resolved: