Alerts with P3/P4/P5 priority are overriding the DND setting in iOS and sending out the app notifications

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    • Type: Suggestion
    • Resolution: Unresolved
    • Component/s: Native Apps - iOS
    • None
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      Issue Summary

      OG iOS app notifications are sent out for non-critical alerts even when the phone is in DND mode alerts are created with P3/P4/P5 priority.

      Steps to Reproduce

      1. Install the Opsgenie iOS app, and enable "Allow critical alerts" under My Profile > Sounds > Allow critical alerts.
      2. Set your iPhone to DND mode.
      3. Create a P1 alert and it sends out the app notification as expected overriding the DND setting in iOS.
      4. Create a P5 alert and it still sends out the app notification whereas it should not override the DND settings in iOS for any alerts less than P1 or P2 priority

      Expected Results

      Alerts with P3/P4/P5 priority shouldn't override the DND settings of the iPhone to send out the app notification to the user.

      Actual Results

      Currently, all alerts regardless of priority are getting notified in the iOS app with the DND setting enabled.

      Recent HOT which could be related to this issue - https://ops.internal.atlassian.com/jira/browse/HOT-106629 

      Workaround

      Currently, there is no known workaround for this behavior.

            Assignee:
            Toshan Kharumnuid
            Reporter:
            Shashwat Khare
            Votes:
            1 Vote for this issue
            Watchers:
            3 Start watching this issue

              Created:
              Updated: