Ability to create a Freshdesk ticket from an Opsgenie alert via the Freshdesk integration

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      Problem Statement:
      Currently, the Opsgenie Freshdesk integration only allows the creation of Opsgenie alerts from Freshdesk tickets for the uni-directional flow and we can add comments to the freshdesk ticket via the Opsgenie alert created OR change the freshdesk ticket's status.

      Suggestion:
      Ability to create a Freshdesk ticket from an Opsgenie alert, via a bi-directional framework for the integration.

            Assignee:
            Unassigned
            Reporter:
            Shashwat Khare
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              Created:
              Updated: