Mechanism for safely retrying of Jira ticket creation my the Opsgenie

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    • 1
    • Severity 2 - Major

      Issue Summary

      When there are multiple alerts created(>100) in the Opsgenie within a short time ( <1min) and the corresponding Jira ticket is created, There will be a duplication of Jira tickets created as few Jira tickets creation requests are returned 503 status by the Jira API and the tickets are also created.

      Steps to Reproduce

      This is reproducible on Data Center: (no)

      Expected Results

      Only a single Jira ticket is created for each of the Opsgenie Alerts

      Actual Results

      Multiple alerts are created

      Workaround

      Currently, there is no known workaround for this behaviour. A workaround will be added here when available

              Assignee:
              Unassigned
              Reporter:
              Tejaswi G (Inactive)
              Votes:
              2 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: