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  1. Opsgenie
  2. OPSGENIE-1696

Disabling and enabling an existing OEC integration breaks outbound flow

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    Description

      Issue Summary

      If you have an existing OEC integration that was in place before the UI update, disabling and enabling the integration causes the outbound flow to break. There may be other triggers for this as well, but we’ve replicated it in a test account by toggling the integration. 

      It looks like the 'Outgoing authentication' being set to OFF is what's causing this.

      Steps to Reproduce

      1. Find an existing OEC integration.
      2. Disable the integration.
      3. Enable the integration.

      Expected Results

      The integration should continue to function after being toggled.

      Actual Results

      The outbound flow of the integration stops working.

      Workaround

      The integration API can be used to update the 'outgoing authentication' field.

      https://docs.opsgenie.com/docs/integration-api#update-integration
       
      Change these fields to 'true':
      "outgoingSettingsEnabled": false,
      "sendViaOEC": false,

       

      There is no workaround available in the UI.

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              Unassigned Unassigned
              bkiely@atlassian.com Brennan Kiely
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              Dates

                Created:
                Updated:
                Resolved: