Details
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Bug
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Resolution: Fixed
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Low
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None
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1
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Severity 2 - Major
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Description
Issue Summary
If you have an existing OEC integration that was in place before the UI update, disabling and enabling the integration causes the outbound flow to break. There may be other triggers for this as well, but we’ve replicated it in a test account by toggling the integration.
It looks like the 'Outgoing authentication' being set to OFF is what's causing this.
Steps to Reproduce
- Find an existing OEC integration.
- Disable the integration.
- Enable the integration.
Expected Results
The integration should continue to function after being toggled.
Actual Results
The outbound flow of the integration stops working.
Workaround
The integration API can be used to update the 'outgoing authentication' field.
https://docs.opsgenie.com/docs/integration-api#update-integration
Change these fields to 'true':
"outgoingSettingsEnabled": false,
"sendViaOEC": false,
There is no workaround available in the UI.
Attachments
Issue Links
- mentioned in
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