Option to trigger notification policies based on alert actions

Use Case

• This would be particularly useful to set a restriction so ack'd alerts for a Team are limited to 3 hours maximum. For example, if an alert goes off and is ack'd, then it will unack automatically after 3 hours if the alert didn't clear.

Workarounds

1. You can use auto-restart notification policies and the repeat option on an escalation that can be used to un-ack. With this configuration, the timer just starts from when the alert was created. More information on setting this up can be found from the links below:

• Notification Policy
• How do escalations work in Opsgenie?

2. This one is specific to the use case above. You can also use an API call. You would pass a search into the List Alerts call, which is the same search as the Dashboard:

• List Alerts

After that, you can un-ack using the API:

• Unacknowledge Alert