As a customer I would like have Email integration recognise other Languages for "Conversation Subject"

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      Issue Summary

      Hello team,

      Currently when the email integration is created with "Conversation Subject" and when the alert is created based on this setting any Re or Fwd to the original email(Containing the Email integration email address)is correctly considered as a Conversation and gets deduplicated without creating a new alert. 
      However, when the reply happens from a different language(Ex. German AW or WG) Opsgenie creates a new alert considering it as a new alert payload

      This is reproducible on Data Center: (yes) / (no)

      Yes

      Steps to Reproduce

      1. Send an email to create an alert to the Email integration (where Conversationsubject is used as a filter or Alias)
      2. Step 2 reply or Forward the email including the Email integration with the English reply option. We will not find a new alert instead it will be deduplicated
      3. When the same email is replied to from a different language email account then Opsgenie will recognise it as a different subject line and creates a new alert.

      Expected Results

      If the alert email is replied to from any language email account it should get deduplicated and don't create a new alert. 

      Actual Results

      When the same email is replied to from a different language email account then Opsgenie will recognise it as a different subject line and creates a new alert

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

            Assignee:
            Unassigned
            Reporter:
            Mubeen Mohammed
            Votes:
            1 Vote for this issue
            Watchers:
            2 Start watching this issue

              Created:
              Updated: