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  1. Opsgenie
  2. OPSGENIE-1573

A small number of emails coming in from the servers at outbound.protection.outloook.com are unable to create alerts on Opsgenie.

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      Issue Summary

      We investigated an issue under Email integrations of Opsgenie where a few emails were unable to create alerts on the customer's Opsgenie instance. Upon further investigation it was found out that that a very small number of emails which came in from the servers at <hostname>.outbound.protection.outloook.com are unable to create the alerts.

      This is reproducible on Data Center: no

      Steps to Reproduce

      N/A

      Expected Results

      Alerts should be created successfully after receiving the email which matches the conditions.

      Actual Results

      A very few emails are unable to create the alerts, Nothing is observed on the debug logs. 

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            [OPSGENIE-1573] A small number of emails coming in from the servers at outbound.protection.outloook.com are unable to create alerts on Opsgenie.

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              Unassigned Unassigned
              613c107e2061 Animesh Singh (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: