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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Integrations - 3rd-party - ConnectWise
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None
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1
Description: ConnectWise Manage Integration to have a predefined least-privilege security role in place, ensuring the integration only has the necessary permissions for its functionality. This would eliminate the need for assigning excessive admin privileges to the integration.
Current Behavior: The existing ConnectWise Manage Integration uses an admin security role, which grants it broad access and permissions beyond the necessary scope.
Expected Behavior: The integration should have a predefined least-privilege security role in place, ensuring it only has the necessary permissions for its functionality. This will provide a more secure and efficient integration between OpsGenie and ConnectWise Manage.