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  1. Opsgenie
  2. OPSGENIE-141

Improve notes look and feel in Opsgenie

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      Problem Definition

      When a comment is added to an issue on Jira, a note is added to the related alert on Opsgenie. However, the note added could be hard to read due to not having the same renderer as a comment field in Jira. User mentions and attachment appears as inline text.

      Suggested Solution

      Improve the readability of the notes by only adding plain text.

            [OPSGENIE-141] Improve notes look and feel in Opsgenie

            Deeksha added a comment - - edited

             
            Hi Jonathan and everyone,
            This is Deeksha Rustagi from the Opsgenie team. Thank you for your patience as we work on investigating this request. It has taken longer than expected for us to investigate because our team is working to understand the scope and feasibility of the ask. We will plan to reach out to you in the coming few weeks to understand your ask and use case better. We will be providing any updates as they come. Thank you again for your patience!
            Best,
            Deeksha Rustagi

            Deeksha added a comment - - edited   Hi Jonathan and everyone, This is Deeksha Rustagi from the Opsgenie team. Thank you for your patience as we work on investigating this request. It has taken longer than expected for us to investigate because our team is working to understand the scope and feasibility of the ask. We will plan to reach out to you in the coming few weeks to understand your ask and use case better. We will be providing any updates as they come. Thank you again for your patience! Best, Deeksha Rustagi

            Jonathan Nikkel added a comment -

            I would also put notes in-line with the main thread, and not use an expand/collapsable sidebar for them

            Jonathan Nikkel added a comment - I would also put notes in-line with the main thread, and not use an expand/collapsable sidebar for them

            Jonathan Nikkel added a comment -

            This looks like a good feature request. I would like to strongly advocate for this, as the current notes field essentially causes a split communications situation where everyone gets an alert, and then immediately makes a chat thread in a separate chat system about it, and the info all gets lost and remains uncorrelated, which is a bummer.

            The notes field should support a rich text editor, and allow for direct copy paste of attachments/images, instead of requiring use of an attachment file dialog, which is clunky and slow.

            Jonathan Nikkel added a comment - This looks like a good feature request. I would like to strongly advocate for this, as the current notes field essentially causes a split communications situation where everyone gets an alert, and then immediately makes a chat thread in a separate chat system about it, and the info all gets lost and remains uncorrelated, which is a bummer. The notes field should support a rich text editor, and allow for direct copy paste of attachments/images, instead of requiring use of an attachment file dialog, which is clunky and slow.

              5c2ef97b0ebd Deeksha
              nmohdkhalid Nabil
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                Created:
                Updated: