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  1. Opsgenie
  2. OPSGENIE-132

Ability to create JSM tickets from inside an Opsgenie alert

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Currently, there is a functionality to create Jira Software tickets from inside an Opsgenie alert. But this same feature does not exist for creating Jira Service Management tickets from inside an Opsgenie alert. We can only link JSM tickets, but not create them.

      As a customer, I want the ability to create JSM tickets from inside an Opsgenie alert.

            [OPSGENIE-132] Ability to create JSM tickets from inside an Opsgenie alert

            SET Analytics Bot made changes -
            Support reference count New: 6
            Uğur Turan made changes -
            Component/s Original: Integrations - Atlassian - JSM [ 66682 ]
            Component/s New: Alerts - Status / Details [ 66663 ]
            Uğur Turan made changes -
            Assignee Original: Pawan Mehta [ c09688eb9e7d ] New: Çağla Arıkan [ carikan@atlassian.com ]

            Cameron Gocke added a comment -

            The reason this would be useful is because, not every alert requires an Incident or Problem to be investigated and sometimes the criteria for whether an Issue is required is not well defined enough to be performed with an automated set of rules.

            Cameron Gocke added a comment - The reason this would be useful is because, not every alert requires an Incident or Problem to be investigated and sometimes the criteria for whether an Issue is required is not well defined enough to be performed with an automated set of rules.
            Başak Meral made changes -
            Assignee Original: Başak Meral [ bmeral@atlassian.com ] New: Pawan Mehta [ c09688eb9e7d ]
            Mike Howells made changes -
            Component/s Original: Opsgenie [ 62390 ]
            Component/s New: Integrations - Atlassian - JSM [ 66682 ]
            Key Original: JSDCLOUD-10008 New: OPSGENIE-132
            Project Original: Jira Service Management Cloud [ 18512 ] New: Atlassian Opsgenie [ 21710 ]
            Victor Romero made changes -
            Summary Original: Feature to create a JSM ticket from inside an Opsgenie alert New: Ability to create JSM tickets from inside an Opsgenie alert
            Ronnie Kingston (Inactive) made changes -
            Remote Link New: This issue links to "JST-661546 (Atlassian Support System)" [ 553675 ]
            Ronnie Kingston (Inactive) created issue -

              carikan@atlassian.com Çağla Arıkan
              rkingston@atlassian.com Ronnie Kingston (Inactive)
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              30 Vote for this issue
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              16 Start watching this issue

                Created:
                Updated: