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  1. Opsgenie
  2. OPSGENIE-132

Ability to create JSM tickets from inside an Opsgenie alert

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Currently, there is a functionality to create Jira Software tickets from inside an Opsgenie alert. But this same feature does not exist for creating Jira Service Management tickets from inside an Opsgenie alert. We can only link JSM tickets, but not create them.

      As a customer, I want the ability to create JSM tickets from inside an Opsgenie alert.

            [OPSGENIE-132] Ability to create JSM tickets from inside an Opsgenie alert

            Cameron Gocke added a comment -

            The reason this would be useful is because, not every alert requires an Incident or Problem to be investigated and sometimes the criteria for whether an Issue is required is not well defined enough to be performed with an automated set of rules.

            Cameron Gocke added a comment - The reason this would be useful is because, not every alert requires an Incident or Problem to be investigated and sometimes the criteria for whether an Issue is required is not well defined enough to be performed with an automated set of rules.

              carikan@atlassian.com Çağla Arıkan
              rkingston@atlassian.com Ronnie Kingston (Inactive)
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                Created:
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