User Problem

The customer has a notification path in place for their teams and they have some watched services as well.
In their profile, they have two contact emails for their notifications. Whenever an incident happens to a service or they get a normal alert the emails go to both email addresses.
They would like the ability to manage the alerts coming from the watched services in order to send them to the dedicated email contact.

Suggested Solutions

It would be helpful to have a new notification rule section specifically for watched services, the customer would have control over those alerts to route them accordingly and avoid spam.

Current Workarounds

The customer could control by filtering some of the alerts or auto-trash them which won’t be ideal if the alert is important.