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  1. Opsgenie
  2. OPSGENIE-1280

Allow the Use of Incident Templates with Incident Rules/Automation

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      At the moment, Incident Templates can only be used with manual Incident Creation. This requires users to have to mirror both their Incident Template and Stakeholder Templates into an Incident Rule to get it set up. In addition, fields like Actions and the selector for Stakeholder Templates is unavailable in rules.

       

      Requesting that the use of Templates with Automation be enabled to allow for an easier experience in including custom fields and communications in Incidents generated by rules

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Opsgenie'
            1. Opsgenie
            2. OPSGENIE-1280

            Allow the Use of Incident Templates with Incident Rules/Automation

            XMLWordPrintable

              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                At the moment, Incident Templates can only be used with manual Incident Creation. This requires users to have to mirror both their Incident Template and Stakeholder Templates into an Incident Rule to get it set up. In addition, fields like Actions and the selector for Stakeholder Templates is unavailable in rules.

                 

                Requesting that the use of Templates with Automation be enabled to allow for an easier experience in including custom fields and communications in Incidents generated by rules

                        Unassigned Unassigned
                        snaik@atlassian.com Shivam Naik (Inactive)
                        Votes:
                        7 Vote for this issue
                        Watchers:
                        3 Start watching this issue

                          Created:
                          Updated:

                            Unassigned Unassigned
                            snaik@atlassian.com Shivam Naik (Inactive)
                            Votes:
                            7 Vote for this issue
                            Watchers:
                            3 Start watching this issue

                              Created:
                              Updated: