User Problem

In some cases, the admins will create multiple Rotations inside an On-call Schedule to form an on-call order, and whenever an on-call user has responded to an Opsgenie Alert, the admins want to be able to quickly determine where this person is in the on-call order.

Suggested Solutions

Please consider having an API endpoint for this objective. Given that there is an API endpoint for listing the On-call Schedules where a particular user is at, it would be adding more flexibility if there's a way to list out the Rotations.

Current Workarounds

In the current design, the available workaround is:

• Obtain the username or user ID whenever an alert is acknowledged.
• Obtain the On-call Schedule Name from the Alert Activity log.
• Incorporate the On-call Schedule Name to make a Get On Calls API request or Get Schedule API request to list out the Rotations & the Participants of each Rotations this particular On-call Schedule contains.
• Locate the order by matching the username/user ID with the result.