Details
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Suggestion
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Resolution: Unresolved
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None
Description
User Problem
When an alert is created many processes seem to run in parallel, meaning that the "POST TO OEC" action can happen before the alert is aggregated (or creates) an incident. As a result, the "Incident ID" which is added to the extra properties of an alert when it aggregates is not available in the payload at the time we send to OEC.
This means the Incident ID is not always sent across to OEC.
Suggested Solutions
We need to be able to trigger OEC when an alert is aggregated or creates an incident and updates its values.
Add a new dropdown choice in "Post Actions to OEC for Opsgenie Alerts:" in the OEC integration that lets users "send to oec" again if an alert creates or aggregates with an incident.
Current Workarounds
The customer needs to have a script with a timer delay that will make an API call to resend the alert to OEC.