Uploaded image for project: 'Opsgenie'
  1. Opsgenie
  2. OPSGENIE-1188

Opsgenie 3rd party integrations aren't respecting the hardcoded priority

    XMLWordPrintable

Details

    Description

      Issue Summary

      In Opsgenie Standard plan, 3rd party integrations aren't respecting the hardcoded priority.

      Since this tier plan doesn't have access to the Advanced Settings, the priority is defined manually from P1 to P5.

      Alerts are being created as P3 even though the integration is set to P1 or other value.

      Steps to Reproduce

      1. Create/Save API (or any integration);
      2. Adjust the priority to map to anything but P3;
      3. Create test through Alert API.

      Expected Results

      The alert is created accordingly to the defined priority.

      Actual Results

      Alerts are not mapping to the priority set in the integration.

      Workaround

      No known workaround at this moment for this plan tier other than manually.

      Attachments

        1. screenshot-1.png
          screenshot-1.png
          394 kB
        2. screenshot-2.png
          screenshot-2.png
          168 kB
        3. screenshot-3.png
          screenshot-3.png
          242 kB

        Activity

          People

            e958eab42a03 Özlem Çökük
            0d59956c4fe8 Pedro Henrique Fernandes
            Votes:
            2 Vote for this issue
            Watchers:
            6 Start watching this issue

            Dates

              Created:
              Updated:
              Resolved: